Where is my Delivery?

Where is my Delivery?


All items displayed on our website as ‘In Stock’ are available to be ordered from our warehouse and will be dispatched the same working day that we receive your order (if placed before 3:00pm Monday-Friday). Over 99% of our parcels are delivered within the specified time for your delivery method but if you don’t receive your order within the time expected please track your parcel online or contact our Customer Services team.

 

If you do not receive your order we ask that you let us know within a reasonable period (30 days from order) if your parcel does not arrive. Under Trading Standards guidelines, if you do not notify us that your parcel has not been delivered we will assume it arrived safely. 


Here is what you need to do if your parcel does not arrive in time:


Standard

If you order before 3:00pm on a weekday, 95% of Royal Mail 48 parcels are delivered within 2 working days. Please check the tracking code you received when your item was dispatched against the Royal Mail website. Your parcel may be on its way or require collection from your local Sorting Office if Royal Mail were unable to deliver. If this tracking code doesn’t provide enough information about the whereabouts of your parcel please contact our Customer Services team. Please note that 48 hours is a guideline and some parcels may take slightly longer but if you have any questions please contact us. 



Express (1 working day Guaranteed)

Place your order before 3:00pm Monday-Friday and you may select Express Delivery to receive your parcel within 24 hours guaranteed to any address within mainland UK. You can track your parcel using the tracking code emailed to you at dispatch against the DPD Tracking. If you don’t have this code or need further assistance please contact Customer Services. If your order does not arrive by 8:00pm the next working day after order, please contact us for assistance. Please note that all Express packages will require a signature.


Express Weekend (1 working day Guaranteed)

Place your order before 3:00pm Friday and you may select Express Weekend Delivery to receive your parcel within 24 hours delivered on a Saturday to any address within mainland UK. You can track your parcel using the tracking code emailed to you at dispatch against the DPD Tracking. If you don’t have this code or need further assistance please contact Customer Services. If your order does not arrive by 8:00pm the next working day after order, please contact us for assistance. Please note that all Express packages will require a signature.



Worldwide and European Delivery Orders (incl Rep. Ireland)

The Republic of Ireland Orders should be delivered in no more than 3-5 working days. European Orders should be delivered in no more than 5-10 working days. Worldwide Orders should be delivered in 10-15 working days. If your order is late, you should always first track the parcel yourself using the tracking information we have sent you by email (if applicable). You can also contact our couriers directly using the contact information provided in the email. If your order has not been delivered in the timeframes outlined above please contact our customer help and we will of course help you sort it out.
If you haven't received a dispatch confirmation by email containing the tracking information within 5 days of placing your order please contact us and we will provide you with the relevant details. In the extremely unlikely event that your parcel has been lost in transit we will either offer you a refund or send you a new parcel, depending on your wishes and the circumstances. If you have any further questions regarding your delivery please contact us via our contact form HERE.

 

If you haven't received a dispatch confirmation by email containing the tracking information within 5 days of placing your order please contact us and we will provide you with the relevant details.

If for any reason your order isn't delivered within the time-scale expected or you have any questions about your parcel please contact us on help@mrandmrssugar.co.uk with your order number and query.