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At mrandmrssugar.co.uk, we want you to be happy with your purchases so we offer a 60 day credit or exchange policy for all unopened and unused items. Plus, if your used item breaks or becomes faulty within 180 days of your purchase you may return it to us completely free for a full refund or exchange.
Simply fill in the returns form (Download your Free Returns form Here) and package all your items safely before returning it to us.
We highly recommend obtaining a free proof of postage when you send your return just in case it is lost in transit or there is any issue with us receiving it back at the warehouse. Don't forget to hold onto this until we've processed your refund or replacement.
Please note we are Unable to refund the cost of postage unless your item is Faulty.
To keep things nice and clear, we've got a couple of rules about returns but if you need any further information just contact us at firstname.lastname@example.org
Unused Items: Please make sure that your item is unopened, unused and undamaged (unless it is faulty), plus all shrink wrapping and packaging must be intact. Remember to detail whether you would like a credit note or an exchange. Your request will be handled and processed as soon as possible and you will be notified when we receive the returned parcel at our warehouse.
Faulty Items: If your item is faulty please make sure that you clearly detail the issues you are having. Unless the fault is very clear you may wish to call our Customer Services team beforehand as some items may have remotes or battery compartments that have a trick to them!
If you have used the item, please make sure that it has been thoroughly cleaned as photographs will be taken of all faulty items when we receive them to help with processing. If we find that the item is not in a faulty condition this will be returned to you at your expense.
When ordering lingerie you are of course able to try this on for size but please wear your own underwear underneath as we will not be able to accept soiled or damaged items of this type for a refund or exchange. Don't forget to retain the original packaging otherwise we will not be able to accept your return.
As soon as we have received your returned parcel back at our warehouse we will process your choice of a refund or a replacement as soon as possible. This will be within 30 days but in reality will be much faster. If you would like to check on the status of your returned parcel please contact email@example.com with your order number. Once submitted, refunds will take up to 5 working days to appear in your account depending on your bank.
If you have any further questions or would like assistance, please contact us at firstname.lastname@example.org and we will be happy to help you further.
This returns policy does not affect your statutory rights.
Download returns form